For Games Purchased from Our Site:

If you've purchased a game from our site, we're here to help! Please get in touch with us by clicking on Contact Us located in the website menu. We're eager to assist you and explore available options!

For Games Purchased from Authorized Retailers:

If you bought your game from an authorized retailer, kindly return the game to the store and follow their existing return or exchange policies. Typically, they'll facilitate an exchange or provide a refund upon presentation of your original proof of purchase. Should they face limitations in assisting you, inform us, and we'll do our best to support you. Please submit a request through the top-right section of this page.

Important Note: Regrettably, we're unable to offer replacements for products not directly purchased from our USA retail partners or webstores.

Additional Information: For purchases made through "Buy with Prime," they fall under Amazon's Return Policy. For comprehensive terms and conditions, please refer to the full policy available here.