We know you'll love Play Nine but we understand should something come up and you wish to cancel your transaction or return a product.

Please review the following guidelines:

1. Cooling-Off Period: You have the right to change your mind and cancel the transaction at any time before shipment and within 30 days after shipment (beginning on the day after you receive the products). Contact us at playnine@bonfit.com to process a cancellation or return. If you follow the return methods provided, you'll receive a full refund of the product price minus the return shipping costs.

2. Beyond the Cooling-Off Period: If you're outside the Cooling-Off Period, contact us at playnine@bonfit.com to inquire about available cancellation options. We may still consider your request at our discretion.

3. Return Procedure: In all return situations, we may require proof of your original purchase and evidence of returning the products before processing your refund. Any delay in providing requested evidence may affect the refund processing time.

4. Refund Method: We typically refund using the same method originally used for purchase. This process will align with the conditions and timeframe we specify upon cancellation.

5. Consumer Rights: Our policies do not intend to limit any consumer rights you might have under applicable local laws.

Additional Note: For purchases made through "Buy with Prime," please refer to Amazon's Return Policy for full terms and conditions.